Processing Policy
ORDER CONFIRMATION
Once an order is placed, you will receive an email confirmation with the details of your purchase.
PRCESSING TIME
Given our commitment to quality, our small business resources, and the handcrafted nature of our products, orders are typically processed within 4 to 6 business weeks. During peak times (holidays, sales events), processing times may be longer. Custom orders may require additional processing time.
PROCESSING WINDOW
Our processing window begins on the next business day after your order is paid. Please note that weekends, holidays, and any announced closures are excluded from our processing timeline
BATCH PRODUCTION
Our candles are made to order in small batches to ensure the highest quality. This might affect processing times depending on the demand and production schedule.
Once an order is placed, you will receive an email confirmation with the details of your purchase.
PRCESSING TIME
Given our commitment to quality, our small business resources, and the handcrafted nature of our products, orders are typically processed within 4 to 6 business weeks. During peak times (holidays, sales events), processing times may be longer. Custom orders may require additional processing time.
PROCESSING WINDOW
Our processing window begins on the next business day after your order is paid. Please note that weekends, holidays, and any announced closures are excluded from our processing timeline
BATCH PRODUCTION
Our candles are made to order in small batches to ensure the highest quality. This might affect processing times depending on the demand and production schedule.
PAYMENT
- Accepted Methods: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods.
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Payment Security: All transactions are processed securely using industry-standard encryption to protect your personal and payment information.
SHIPPING
Our processing window does not include our shipping window.
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Shipping Methods: We offer standard, expedited, and express shipping options. The shipping method can be selected at checkout.
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Shipping Time: Shipping times vary based on the destination and selected shipping method. Standard shipping typically takes 5-7 business days.
- Shipping Confirmation: You will receive a shipping confirmation email with tracking information once your order has been shipped.
RETURNS & EXCHANGES
Please review our Refund Policy for more information
CUSTOMER SUPPORT
Contact Information: For any questions or concerns, please email info@crumcanoecandleco.com. We are here to help and ensure a positive shopping experience.
CHANGES TO THIS POLICY
We may update this processing policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically to stay informed about our practices.